Is Second Life Empty or Just Not Happening?

Numerous articles have appeared recently discussing the question of whether or not Second Life is empty. I know from personal experience that students of mine report rarely encountering other people when they visit Second Life. Since Second Life is largely a social technology, this is a problem. Linden Labs counters these claims with statistics that show the number of hours spent in Second Life along with the amount of money spent is increasing. All these statistics show, however, is how out of touch LL is with everything.

It isn't how many hours or Linden dollars are spent. It isn't how many accounts there are or how many islands have been created. It is the perception of the average person of the Second Life experience. This perception can be first or second hand. Both are important and neither is captured in the statistics.

First hand experience is when someone creates an account, logs into Second Life and does something. If that something is exciting, rewarding, interesting and memorable it is positive and the person will want to return. If it is frustrating, boring, and confusing it is negative and the person will probably not want to return.

Second hand experience is when someone reads something in the newspaper or overhears someone else talking about Second Life. It is the 'buzz' as they say. When there is a lot of buzz, people believe that Second Life is happening. When there is no buzz, people see it as a failed technology.

The statistics only matter to the extend that they reflect the first hand experience and generate second hand experience. So, the problem here is not whether or not Second Life is empty. The problem is whether or not Second Life is happening. In the next couple of posts I will explore this question further in terms of first and second hand experiences.

A Lack of Vision

I read an interesting article about how the power users of Second Life are holding back the development of Second Life as they pressure Linden Labs to do the things that they would like rather than allow them do things the ordinary user would like. There are certainly no end of things of things that would make the Second Life experience better for average users. Security could be better. There could be a lot less lag. There could be better management tools and better development tools. There could be a whole host of better better applications. And yet, Linden Labs keeps tinkering with a small set of specialized issues such as mega prims that most people do not give a hoot about.

It raises the question of whether applications should follow technology or if if technology should be developed to support applications. While this is an interesting question and worthy of discussion, I believe that it misses the point. The point is why is Second Life in the shape that it is in after more than five years of serious global exposure. And the answer is very simple - a lack of vision.

Linden Labs appears to have absolutely no vision of where they would like this wonderful technology to go. They have some vague claim about a world created entirely by its users. This is no more a vision than getting a job to put food on the table would be a vision for one's career. I am a big fan of the mass collaboration movement and applaud LL for its support of the concept. But mass collaboration does not work automatically. It takes a lot more than just a simple notion. It requires a vision of where all the efforts of the mass collaborators should be directed. Otherwise you just get a lot of people milling around and nothing getting done.

The power users apparently have little vision either. If they did, their collection of efforts would amount to something. Instead, they view the next technical achievement - such as mega prims, or allowing you have more than 25 groups, or allowing you to hide your groups - as worth goals. But, I would ask - why do you need to have more than 25 groups or why do you need to hide your groups? Since LL has no vision of where it is going, it cannot say whether these are worthwhile changes or not.

This is a symbiotic self destructive relationship between LL and its power users. LL doesn't know what it is doing and the power users give it something to do. This allows them to ignore what they really should be doing which is developing a long term product strategy and a vision for the technology. The power users, on the other hand, are unhappy with the progress that their efforts in Second Life have made and think that if they have mega prims, they will be happy. But they won't. Mega prims are not the problem. They are just a diversion. A lack of vision is the problem.

I think the clock is ticking for Linden Labs. This is a wonderful technology and somebody is going to figure out how to take it to the marketplace. Sadly, as the clock ticks, the likelihood that this somebody is Linden Labs decreases.

Hippo Open Sim

I visited another Open Sim project, this one called Hippo Open Sim. You have to download a Hippo Client which is, as far as I can tell, an open source version of the Second Life client. Hippo is more advanced than Open Life with much better freebies and more features working. Hippo also offers a feature where you can download the simulator to your computer and add your sim to the grid. I haven't tried this but from what I can tell the claim is genuine. And if the claim is genuine, it represents a major advance in the state of the art for virtual worlds. Although it is a bit more complicated, this could to for virtual worlds what the Apache server did for websites.

Virtual land prices are, at once, a bit too high and exceedingly soft. This keeps a lot of organizations away. But, if you can download the simulator software for free and tinker with it on your own computer this opens the markets to huge numbers of people with more technical talent than money. This is both exciting and promising.

I will look in this more and try to get some of the facts nailed down.