Another Revealing Article

I came across another revealing article about Linden Labs from which I would like to emphasize two points.

First, it says, "Linden Lab's plans for Second Life are as visionary as ever -- 'to enhance and improve the human condition.' " The inner quote is presumably from Linden Labs, and, I believe I have encountered it elsewhere although I don't have the link. Nonetheless, this is not a business strategy. It is not a business plan. It is not even a legitimate philosophy of life. It is, at best, silliness. What is the 'human condition'? How can it be improved? How can it be enhanced? Being guided by such nonsense, it is no wonder they have had the struggles they have. How can you make a business decision if you first must determine how it affects the 'human condition'. Is it better to provide free accounts or charge for them? Well, which one improves the human condition? Is it better to maintain intellectual property rights over in world content or relinquish them to the creator? The answer is simple. Just choose the option that enhances the human condition.

Second, it says:

"'I'll settle for a million active users by the end of the year,' said Tom Hale, chief product officer for Linden Lab, which develops and operates Second Life. The service now has about 700,000 active users, who spend more than an hour per month logged in, up from 680,000 active users in February."

Back in 2006 they were boasting some 13 million accounts. Now they are admitting that less than a million of those accounts spend more than one hour a month in Second Life. My guess would be that there are more like 100,000 regular users; that is people who log in everyday, spend a few hours, and participate regularly in the Second Life economy.

The problem with this is that a lot of people made investment decisions believing that Second Life was a much bigger, more popular, more robust economy. I know I am one of those people. While my financial investments have been somewhat limited, my investments of time learning the application have been enormous. A lot of people who were similarly duped feel betrayed.

I still maintain two key points that I have maintained all along. First, Second Life is the most amazing technology that has come along in a long time and the future potential impact of this technology is enormous. Second, having this technology in the hands of Linden Labs is a lot like turning over national security to a group of summer camp councilors.

Caught Up in their own Fantasy

I was reading an article yesterday about Pathfinder Linden leaving Linden Labs. The article was a bit sketchy so I don't want to draw too many conclusions from it. But it did occur to me that one of the problems that LL may be having is that too many of their people have gotten caught up in their own fantasies. Allow me to explain.

First, it is not new for a high tech firm to get caught up in its own fantasies. During the dot com expansion, it was standard operating procedure. People began to ignore conventional wisdom about price earnings and began to believe that the old rules of economics no longer applied. It was a classic economic bubble mentality and the economy stuck back, as it always does, in the dot com crash.

The problem in the case of Second Life a little different. For example, I believe that virtual land and virtual products have real economic value. And, I believe that virtual worlds represent an opportunity for economic expansion not unlike discovery of the new world. So, that is not the issue at hand.

The fantasy that so many residents of Second Life get caught up in is how easy it is to do things. You can fly. You can make friends. You can dress well. You can own your own business. If you want to be a scholar, actor, counselor, or world class lover, just put a group tag over your head and Bang! you are what you want to be.

This fantasy of ease has led many residents astray. They buy islands and set up businesses or speculate in virtual real estate with the fantasy that they will become the next millionaire. While a few do manage to eek out a small profit, most leave angered, disillusioned, and disgusted. Some even abandon their thousand dollar investment in order to avoid future tier fees. Unfortunately, the old rules of hard work and good business sense still apply. And you cannot make a go of it, even in a virtual world, without following those rules. I had a class of mine several years ago interview business owners in Second Life. They found, not surprisingly, that nobody really had any idea of how a business operates.

It did not occur to me until I read that article that the employees of Linden Labs might suffer from similar illusions. And, further, that may explain why this amazing technology has not done any better than it has. Next time I will make the argument for why I believe that may be case.

Second Life Viewer 2

The new Second Life viewer is now available for download and I have very mixed feelings about it. On the positive side, they are clearly making an effort to make Second Life easier to use and the new look has some positive features for new users. The most significant positive feature is that you can fiddle around with the interface and figure things out. With the old client, you nearly always had to ask someone how to do something. The second positive feature is that much of the unnecessary functionality (at least unnecessary to new visitors) available in the old client is now hidden.

On the other hand, the new client is somewhat frustrating to veteran users. I am constantly trying to figure out how to do something that I already knew how to do using the old client. Some times I just give up and relog using the old client.

I've also noticed a new Welcome Island and a new Discovery Island. Apparently these islands replace the old Orientation and Help Islands. Personally, my favorites were the ones a few generations ago that had a Disney Land feel to them. But, critiquing the new client and the new islands seems to miss the point.

There was a hit movie in the late 1960's called Midnight Cowboy staring John Voight and Dustin Hoffman. In this movie Hoffman played a homeless character in New York City named Ratso. One day Ratso steals some items from a sidewalk stand and takes them home for dinner. The items are just whatever he could grabs so he makes a makeshift salad out of coconut, green beans and yellow squash or some similar hodgepodge. Later on in the movie Ratso falls asleep and dreams of being the star of a cooking show. With great fanfare he makes his salad of coconut, green beans, and yellow squash. It is both sad and funny because he has no idea how to cook and thinks whatever he does had appeal if he can just get it out in front of the right audience.

With the new client and new islands, Linden Labs is once again offering its coconut, green bean, and yellow squash salad to its customers. I suspect that the reception will be no better this time than it has been in the past. If you want to be the star of a cooking show, you need to learn how to cook. And if you want to offer software applications in an application dense environment, you need to learn how to design them.